Questions, bugs, purchase problems or player reports? Email us and we usually reply within 2 business days.
Please include your player name and, for purchases, the date of the purchase.
I bought Orbs but didn't get them.
Open the Shop and tap Restore Purchases, make sure you are signed in with the same Apple ID, then restart the app. Still missing? Email us.
How do I get a refund?
Purchases are processed by Apple. Request a refund at reportaproblem.apple.com.
How do I delete my account?
In the game: Settings → Delete account. This permanently deletes your account, player name and saved progress.
How do I report or block a player?
After a match, use the Report or Block button on the results screen. Blocked players' voice and chat are hidden from you.
How do I change my player name?
Settings → Player name → Change. Names are unique and can be changed once every 30 days.
Online matches won't connect.
Check your internet connection, switch between Wi-Fi and mobile data, and try again.